Opening June 2026

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Privacy Policy

Effective Date: 05/05/2026

Website: https://www.newlevelswellness.com | New Levels Wellness

1. Overview

New Levels Wellness ("we," "us," or "our") operates https://www.newlevelswellness.com (the "Site") and provides wellness and personal care services. This Privacy Policy describes how we collect, use, and protect information from visitors to our Site, clients who book appointments, and individuals who otherwise interact with our business. By using our Site or services, you agree to the practices described in this policy.

2. Information We Collect

2a. Information You Provide

We may collect the following information when you contact us, book an appointment, complete intake forms, or engage our services:

• Full name

• Email address and phone number

• Date of birth

• Mailing address

• Health information relevant to services we provide, including but not limited to medical conditions, current medications, allergies, recent injuries, surgeries, pregnancy status, and other health-related details necessary to provide safe and effective service

• Service preferences, practitioner preferences, and personal notes you choose to share

• Payment information (processed securely through third-party processors — we do not store card data)

• Photos, if applicable to the service and only with your explicit consent

2b. Information Collected Automatically

When you visit our Site, our service providers, or we, may automatically collect:

• IP address and approximate geographic location

• Browser type and device information

• Pages visited, time on site, and referring URLs

• Cookie and tracking data (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments

• Provide services safely and effectively, including reviewing health information for contraindications

• Process payments and maintain transaction records

• Communicate about your appointments, intake requirements, follow-up care, and account status

• Send promotional offers, birthday rewards, and service-related communications (with your consent)

• Improve our Site, services, and business operations

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Tools & Services

To operate our business and deliver services, we use the following third-party platforms. Each has its own privacy policy governing how your data is handled:

• GoHighLevel — CRM, contact management, scheduling, and business operations

• Google Analytics — Site traffic analysis and visitor behavior

• Stripe — Payment processing

• Twilio — SMS and phone communication services

We encourage you to review the privacy policies of these third parties to understand how your data may be used.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser. Note that disabling cookies may affect Site functionality.

Types of cookies we may use:

• Essential cookies — Required for basic Site functionality

• Analytics cookies — Help us understand how visitors use the Site (e.g., Google Analytics)

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal and regulatory obligations. Client health and service records are retained for a minimum period required by applicable state law for our service type. You may request deletion of your data at any time (see Section 8), subject to records we are legally required to maintain.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse. Sensitive health information is handled with additional care and access is restricted to authorized personnel only. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of marketing communications

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

California Residents:

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. For minors between ages 13 and 17, parental or guardian consent may be required for certain services. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this document reflects the most recent revision. Continued use of our Site or services following any changes constitutes your acceptance of the updated policy.

11. SMS & Text Message Communications

By providing your phone number and checking the SMS consent box on any form on our Site, you agree to receive text messages from New Levels Wellness. These messages may include appointment confirmations, booking reminders, follow-up care information, promotional offers, and general business communications.

Consent is not a condition of purchase. You are not required to consent to SMS messages to receive our services.

Message frequency varies based on your interactions with us. Message and data rates may apply.

To opt out at any time, reply STOP to any message you receive from us. You may also contact us at [email protected] to be removed from SMS communications.

To request help, reply HELP to any message or contact us directly.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. SMS consent is not transferable.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.